We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Faulty Goods
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone (on 0116 284 9282) or email sales@autoroofs.co.uk to inform us and we will arrange a replacement. In the event of you returning goods to us, please contact us first and we will allocate you a Goods Return Authority number (which you must include with the package to ensure we process your return as efficiently as possible). We will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office.
All returns should be made to:
Autoroofs Returns
Autoroofs Ltd
Redcomb Business Park
Desford Road
Enderby
Leicestershire
LE19 4AD
United Kingdom
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
Product Catalogue
